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Ifyour device is unable to even start up successfully, a message may tell you to connect to iTunes (see Duck and Recover screen, right). Afteryou hook up your device, another message will appear, telling you that "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." If this happens, proceed with the restore, as described earlier, and hope for the best. You can also force your device into recovery mode. This can be useful, for example, ifyour iPhone or iPod touch can't get past the Apple logo portion of the boot process or is stuck in an endless loop of restarts that prevents it from appearing in iTunes. To force a recovery, hold down the Sleep/Wake and Home buttons - as you would do for a forced restart - but continue holding them down after the restart begins. After about 25 to 30 seconds, the recovery mode message should appear. You can now connect to iTunes and restore. Ifyou decide not to restore from recovery mode, you can exit by holding down the Sleep/Wake and Home buttons for six to 10 seconds. No data will be erased during a forced recovery. Ifyour device still fails, it's time to take it to Apple for a service. You can locate the nearest Apple Store or Apple Authorised Service Provider at apple.com/uk/support.